Terms of service

TERMS & CONDITIONS:

We ship jewelry only to accounts that we have established and upon the terms we have set at our discretion.

Product Availability:

We will notify our customers of any items which are not in stock, that have been discontinued or item which have a price discrepancy upon receiving customers order, or if we are unable to ship the items for any other reasons. If item is from a customers order are out of stock, they will be notified, and we will attempt to offer a substitute or estimate of when ordered item/s are in stock.

 

 

LAYAWAY POLICY

Layaways require a 15% deposit of the items total for a product.

Final payment must be made within 12 Months, how you choose to pay for the item is at your discretion. Items are not shipped until paid in full. Layaway guarantees the price of the item, not availability. If the item is no longer available after your order is completely paid off, please allow for 2 to 8 weeks to complete the production of the item.

Any cancellations will result in a refund in the form of credit toward a future purchase. Payments made towards a custom item are non-refundable. Upon completion of your layaway if we detect an issue with your item your order will be fully refunded.

DISCLAIMER:

Prices and availability are subject to change without notice. View our product policies for more information.

 

All Diamond & Gemstone weight are approx, all the carat weights represent the total diamond weight. All grams weights are approximate. Jewelry enlarged to show detail. We are not responsible for typographical error.

 

Payment Options

 

The card holders bank may charge a currency conceversion fee as all of our charges are made in US dollars. BORAGOLD LLC , can accept a variety of payment types. When you purchase an item through our shopping cart system, you will have the option of paying with a VISA, MasterCard, American Express, or Discover card. However we do accept other types of payments such as : Money Order, Bank Wire Transfer, PayPal, Cash (In-House Appointment), To use any of the four payment methods mentioned above, you will have to contact a BORAGOLD LLC, Customer Representative. And also In some rare cases, credit card payments will have to be verified. Whenever we determine that card verification is necessary, our representative will call youshortly after we receive your payment to verify some key information, such as your shipping address. We take this extra precaution to make sure that you authorized the purchase made on your credit card.

 

 

Warranty

BORAGOLD LLC, offers a 1 month, in-house warranty for free on all diamond jewelry purchased from us. For instance, if you happened to drop your diamond cross down a flight of stairs and a diamond fell out, we will fix it for free. Additionally, you can purchase an extended warranty at the following rate :

4 months: $50

6 months: $60

Even after your warranty expires, we will stand behind our merchandise; just give us a call and we can make any repair you may need for the minimum cost possible, regardless of how the jewelry was damaged. This warranty is a priceless value. We highly value our customers and stand by our products.

 

FORCE MAJEURE

 

No party shall be liable or responsible to the other party, nor be deemed to have defaulted under or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement (except for any obligations to make payments to the other party hereunder), when and to the extent such failure or delay is caused by or results from acts beyond the impacted party’s (“Impacted Party”) control, including, but not limited to, the following force majeure events (“Force Majeure Events”): (a) acts of God; (b) a natural disaster (fires, explosions, lockdowns, blackouts, earthquakes, hurricanes, flooding, storms, explosions, infestations), epidemic, or pandemic; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; (d) government order or law; (e) actions, embargoes or blockades in effect on or after the date of this Agreement; (f) action by any governmental authority; (g) national or regional emergency; (h) strikes, labor stoppages or slowdowns or other industrial disturbances; and (i) shortage of adequate power or transportation facilities. The Impacted Party shall give Notice within 15 days of the Force Majeure Event to the other party, stating the period of time the occurrence is expected to continue. The Impacted Party shall use diligent efforts to end the failure or delay and ensure the effects of such Force Majeure Event are minimized. The Impacted Party shall resume the performance of its obligations as soon as reasonably practicable after the removal of the cause. In the event that the Impacted Party's failure or delay remains uncured for a period of 15 days following Notice given by it, the other party may thereafter terminate this Agreement upon Notice.